At King Charles House, we take privacy seriously and always do our utmost to protect any data we gather from customers and prospective customers online. We only collect data we regard as important so that we can carry out our services for our customers to the highest possible standards.
WHAT TYPES OF INFORMATION DO WE COLLECT FROM CUSTOMERS?
The types of information we collect from customers include:
HOW DO WE USE THIS INFORMATION?
We use the information we have gathered to provide our customers with our services. From time to time we may also use the information we have gathered to keep our customers up-to-date with our latest offers. If you wish to opt out of any marketing communications please let us know using the contact details on this website.
DO WE SHARE THIS INFORMATION?
No we do not share the information we collect from customers with any third parties.
HOW DO WE STORE THIS INFORMATION?
Data such as customer name and address details, are stored on paper in a filing cabinet in our office and digitally on our office computers. Our office is secure and we take every reasonable precaution to ensure our customer’s data is safe.
HOW LONG DO WE KEEP INFORMATION?
The length of time we keep any information we gather depends on the type of information and whether we need to keep it to provide a high quality service. Information such as customer names and addresses, which we need to keep so that we can provide ongoing support for our customers, is kept until we no longer feel the information is required.
HOW DO WE DISPOSE OF INFORMATION WE HAVE GATHERED?
We always dispose of all data securely. All paper documents are shredded before being disposed of. Our digital data is always destroyed before computers are disposed of.
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